Frequently Asked Questions

Each escape game has a minimum, optimal and maximum number of participants. You can find these numbers in the descriptions of the rooms: The Heist and The Bunker. The minimum is determined by the nature of the puzzles and the challenges in the room. We also impose a maximum number of participants in order to ensure the quality of the experience.
You can find the available time slots on our booking page. The booking of an escape game is to be done online, via our booking page. Should you experience any problems when booking, or if you have a specific question or wish, please do not hesitate to contact us via hello@kraakfabriek.be.
What is more fun than to receive a night out with friends as a gift? We’d love to send you, or the lucky person, a unique and original voucher. Contact us via hello@kraakfabriek.be and we’ll gladly talk about it!
After completing your booking, you will receive a confirmation mail within 10 minutes. This email is proof that your booking has been confirmed. In case of any doubt, or if you have not received this email, you can contact us via hello@kraakfabriek.be.
We are located in the former post office building on the Groenplaats, also known as the food market Mercado. You can find the exact address on the contact page. Upon arrival in the Mercado, just follow the signposts to our escape rooms.
Yes and no! According to the scenario of the game you will be, but each escape room has a separate emergency exit door that can be opened at all times by the participants.
The minimum age requirement to participate is 16. Naturally, children under 16 are also welcome, but should always be accompanied by an adult. If your group includes children, please mention this beforehand in the comment field when making a booking so we can organise ourselves. A minimum of two adult participants is required, and it is best to have a minimum of one adult per child.
The escape game itself takes 60 minutes at most. You are expected at the hour for which you have made a booking, but are welcome to arrive up to a quarter of an hour in advance. In that case, you can take a seat in our lounge. Afterwards, we can also give a brief explanation, if you should wish so.
ATTENTION – DUE TO TECHNICAL PROBLEMS, WE CAN ONLY ACCEPT CASH PAYMENTS AT THE MOMENT. You always pay on arrival. You can pay in cash or with credit card. Usually, we accept Bancontact, Maestro, Visa and Mastercard. Due to problems with our payment terminal, however, we can only accept cash at the moment.
The language of the riddles and challenges in our escape rooms are universal. The escape games can be played both in Dutch and in English.
Our escape games are certainly not scary. The intention is to experience an exciting scenario in a unique setting. The themes of our rooms are not scary. Moreover, you can always leave the room via a special exit door, should this be necessary.
No, our challenges are certainly not physically demanding. There are also always possibilities to sit down during the game. To complete the challenge, however, it is of course important to be able to handle the pressure and to remain focussed!
Of course this is possible. If you would like an invoice, send an email to hello@kraakfabriek.be. If you provide us with all the necessary information, we will send the invoice in digital format. In this case, payment can also be completed via transfer.
We are situated on the first floor of the iconic former post office on the Groenplaats in Antwerp. This location is easily accessed via a lift. The escape rooms are accessible to people with impeded mobility, but not all rooms are equally accessible to persons in wheelchairs. We are trying to remedy this in the future. If in doubt, do not hesitate to contact us.
Nothing! De Kraakfabriek is just our new guise. The content remains the same! Naturally, we have kept our core values: solid and original experiences in which good game dynamics, a strong execution and clever finishing touches are central. Our new guise is also symbolic of how we have evolved from a hobby that got out of hand to a professional organisation.
You need to be 100% alert for our escape games! Besides the fact that it won’t be beneficial to your own personal experience, our escapes games are not tipsy-proof. We reserve the right to refuse any person appearing to be under the influence of drugs or alcohol.
Yes! We come and we go! Our escape games could already be played in the summer of 2016… Missed your chance? No worries: You have your chance now. Because we - and you - have clearly acquired a taste for escape rooms, we have now found a new location. Until the end of May 2018, you can find us in the former post office building on the Groenplaats in Antwerp, the same building that houses, among others, the food market Mercado. After that we will move to a permanent location in Antwerp.
This photograph gives a feel of the atmosphere inside one of the most fun activities in Antwerp: one of the best escape rooms of De Kraakfabriek.